Cancellations Before Dispatch
If you wish to cancel your order before dispatch, please email us at sales@chilternoutdoorliving.co.uk. You may cancel your order at any time up until despatch, however in some cases there may be a 20% administration charge. If you cancel your order via telephone before your order has been dispatched your order will be put on hold. You must then confirm your wish to cancel the order in writing via email to sales@chilternoutdoorliving.co.uk. Your order will not be considered cancelled until notification in writing is received and acknowledged.
Cancellations After Dispatch
If you decide to cancel an order after the product(s) have been dispatched and commenced their carriage to you please email us at sales@chilternoutdoorliving.co.uk, we may, at our discretion, charge you for the return carriage of those product(s) which will be deducted from any refund issued. We advise you to check the status of your order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.
Change of Mind Returns (Cooling Off Period)
You may return any delivered product(s) you have purchased within 14 working days after day of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email to sales@chilternoutdoorliving.co.uk or via the postal system to the address above stating the reason for the return. If you are returning a product for any change of mind reason you must arrange to return the products to us or to our suppliers and you will be responsible for any charges incurred. All returned products must be returned ‘as new’; if you have opened the package, you must have done so without damaging or marking the product or packaging. All items will be checked upon return before the relevant action is taken. All items are to be returned within 14 days of cancellation.
Please note you (the customer) have a duty of care to make sure that the items are sufficiently packaged to prevent damage occurring during their return. Failure to ensure this may result in action being taken against you for damaged items. If the item is damaged on arrival at our point of delivery, we will notify you and you may need to make a claim against your carrier. The goods may then be collected from us. We cannot process a refund for goods damaged in transit when sent back to us.
Before you request or arrange the return of a product, please read the information below carefully. Please note that if applicable, all parts must be checked before assembly to make sure they are all there and that you are happy with the quality, once fully assembled has been commenced the purchase price cannot be refunded.
