All parasols, pavilions and sunshades must be correctly secured before use. Also, these garden products should never be left up in windy or inclement weather conditions. These products are not covered by our guarantee if damaged because of incorrect fixing or bad weather.
Any parasol that is returned will be sent to the manufacturer for a cause of damage assessment, if the reason for the damage is in dispute.
Rattan furniture whether natural or synthetic is hand woven with fibre strands. Occasionally there may be strand ends that appear whilst rattan furniture is in use. This is not a fault and can be easily rectified by reworking the strand so that the end is tucked back within the frame or weave. If this problem persists, please email your comments and a photograph to sales@chilternoutdoorliving.co.uk and we will be able to help.
Painted cast aluminium, if scratched or chipped should be touched up in with hammerite paint to prevent oxidisation – aluminium cannot rust but a white oxide will form – if this is not repaired the oxide will spread under the powder coating which will eventually cause flaking.
As all of our hand cast aluminium furniture is handmade, due to the hand casting process there may be from time to time, slight variances in the finish of individual products.
Cushions
All cushions are supplied with a one-year manufacturers guarantee as standard. Chiltern Outdoor Living cannot be held responsible for cushion fabrics and filings which have been damaged or marked by being left outside in wet conditions or stored incorrectly.
Our cushions are designed for indoor and outdoor use and resistant to light showers. To maintain appearance and shape we recommend you store cushions inside when not in use. Covers can be easily cleaned by gently washing them in warm water and mild detergent. The UV protective coating on the covers will protect against fading. However, prolonged exposure to direct sunlight will eventually cause the material to fade. Strong cleaning agents such as bleach can corrode the coating down and thus cause damage to the covers. We strongly recommend strong cleaning agents are NOT used when cleaning cushions or furniture fabric.
Rattan Weave and Frame
All framework is constructed of powder coated seamless welded aluminium. This is not only strong but offers greater resistance to corrosion and requires little maintenance. Our rattan is hand woven and is resistant to fading from UV light. It is easily maintained with mild detergent and a damp cloth. The use of a pressure washer can be used to remove stubborn dirt. Over time some strands may become loose, they can be tucked back in and restore your furniture to its original condition.
Tables and Glass Tops
We only use tempered glass that complies with UK safety regulations. Bleach or other corrosive cleaning agents can damage the glass, as such, we recommend against the use of such products. We recommend where at all possible try to position your table where it is not exposed to direct sunlight. We also recommend the use of table coverings (e.g., tablecloths, mats, coasters) if the table is exposed to direct sunlight. Avoid leaving glass tableware (glasses, dishes etc.) on glass tables in prolonged sunlight which could result in damaging the weave, which would invalidate your warranty on this part of the set. We again recommend using place mats or a table cloth in extreme sunlight conditions. Do not place heavy or sharp objects on the table top which can also cause undue stress to the glass surface. Although the glass is scratch resistant it is, however, vulnerable to direct heat as this can cause problems. The rattan under the glass will sag when heat is applied, this is designed to do this and once cooled it will return to shape. By using a parasol, you can limit the amount the rattan warps in direct sunlight, creating shade can prevent excessive sagging. To protect your furniture`s longevity we strongly recommend when not in use all furniture should be covered by the appropriate weather cover
Cushion Boxes
Whilst our cushion boxes are the perfect way of storing your cushions, and can be used with the weatherproof cover, we do not recommend that cushions or any fabric items be left indefinitely in the boxes in outside areas. To preserve the quality and integrity of cushions/fabric items we do recommend that they are periodically taken out and aired, also that when experiencing extremes of temperature, that your cushions/fabric items are stored in a warm, dry, ventilated area.
